Sabeq
Support colleagues working together to resolve a client request

Proactive support. Protected commitments.

SabeqAlways ahead of SLA.

Don’t wait for a missed deadline to take action. See what’s due, spot risk early and bring the right people in—before your client’s commitment is at risk.

Create your workspace

Verified signup. A workspace for your company.

One shared ticket history
Client-specific SLAs
Clear team ownership
Role-based access

See early. Act early. Stay ahead.

The next deadline. The right action.

Every client has a promise. Every promise has a clock. Sabeq connects the deadline to an owner and the next action.

SabeqYour commitments, in focusIllustrative workspace

12

Open requests

3

Need attention

24

Resolved

Access request

Acme Studio

First reply due in 25m

Billing question

Northstar Labs

Agent working

Account setup

Harbor Group

Resolved

See risk before it becomes a breach

Track assignment, first-response and resolution deadlines against each client’s agreement and support hours.

Turn early warning into action

Route work to the right team. Configure reminders, manager escalations and priority upgrades when tickets need attention.

Know which commitments need attention

Compare client SLA compliance and team workload. Drill into at-risk tickets, review breaches and export the evidence.

Built around your organization

Better for clients.
Clearer for your people.

Clients stay in the loop

An invitation-only portal where approved clients submit requests and follow their own cases.

Your team learns as it works

Company knowledge, structured training and quizzes keep agents ready to answer with confidence.

Intelligence, with you in control

AI suggests how to triage requests. Your people review recommendations and make the decisions.

Start with the promise

Your clients. Your agreements.
One step ahead.

A guided setup brings your team and service agreements into one place. Start with suggestions, then tailor them to the commitments you actually make.

Create your workspace
  1. 1

    Verify your account

    Create your account and confirm your email before entering your company workspace.

  2. 2

    Make it yours

    Set company details, support hours and starter SLA targets. Invite your people when you’re ready.

  3. 3

    Bring your clients on board

    Create client accounts, assign their SLA agreements and invite them to their own support portal.

Always ahead of SLA.

Make proactive service your advantage. Start with your team and your client commitments.

Get started