E-commerce support & SLA management

Give every order issue a clear owner.

Protect the buying journey, from checkout to returns. Sabeq connects each request to an owner, evidence and a visible service deadline.

Real-world support scenarios

Illustrative cases, not customer testimonials.

Critical

Capture channel, error and affected orders. Route to commerce specialists with a clear incident owner.

Checkout disruption

High

Capture carrier and order reference, keep the customer conversation in one thread and follow the agreed pause policy.

Order fulfilment

Medium

Attach receipt evidence, hand off to the refund team and track the client-specific resolution agreement.

Returns and refunds

Use order references, not payment credentials. Refund approval remains a separate business decision.

Business minutes · assignment / first reply / resolution

Frontline and specialist teams

Workload-aware assignment

Map to your own eligible team members and leaders.

Illustrative starting points, not industry standards or guarantees. Confirm staffing, business hours and each client agreement before activating.