Checkout terminal stops accepting payments
Record affected tills and trading impact. Route to store systems support and escalate before the response deadline.
Point-of-sale incident
Industries / Retail
Retail support & SLA management
From the shop floor to the support team.
Keep stores trading and support every location. Sabeq connects each request to an owner, evidence and a visible service deadline.
Real-world support scenarios
Illustrative cases, not customer testimonials.
Stock count differs from the warehouse
Capture SKU, store and expected quantity so stock operations can investigate without repeated questions.
Inventory discrepancy
New colleague needs store access
Collect store, role and start date; keep approval decisions separate from ticket resolution.
Store access request
Payment details and card numbers should never be included in support tickets.
A starting point for your company size
Suggested SLA targets
Business minutes · assignment / first reply / resolution
- critical
- 15 / 30 / 240
- high
- 30 / 60 / 480
- medium
- 120 / 240 / 1440
- low
- 240 / 480 / 2880
Store operations
Frontline and specialist teams
Workload-aware assignment
Map to your own eligible team members and leaders.
Purpose-built request forms
- Store code
- Till or device ID
- Trading impact
Illustrative starting points, not industry standards or guarantees. Confirm staffing, business hours and each client agreement before activating.