24 industry & company-size starting points
Support templates
Start with relevant cases, support ownership and SLA suggestions. Make them your own in Admin center → Industry templates.
Retail
Suggested SLA targets
Business minutes · assignment / first reply / resolution
- critical
- 15 / 30 / 240
- high
- 30 / 60 / 480
- medium
- 120 / 240 / 1440
- low
- 240 / 480 / 2880
Store operations
Frontline and specialist teams
Workload-aware assignment
Map to your own eligible team members and leaders.
Purpose-built request forms
- Store code
- Till or device ID
- Trading impact
Illustrative starting points, not industry standards or guarantees. Confirm staffing, business hours and each client agreement before activating.