Remote access is unavailable across a client team
Collect service and impact, send to the service desk and escalate to the responsible manager as the deadline approaches.
Access incident
Industries / IT services
IT services support & SLA management
Stay ahead of your next service deadline.
Turn incidents and service requests into accountable work. Sabeq connects each request to an owner, evidence and a visible service deadline.
Real-world support scenarios
Illustrative cases, not customer testimonials.
Business application crashes after an update
Capture version and reproducible steps, attach sanitized logs and route to a specialist.
Application incident
New laptop needs software installation
Record asset reference and requested software. Track fulfilment against the client’s service agreement.
Device service request
Never upload passwords, access tokens or unsanitized logs containing secrets.
A starting point for your company size
Suggested SLA targets
Business minutes · assignment / first reply / resolution
- critical
- 15 / 30 / 240
- high
- 30 / 60 / 480
- medium
- 120 / 240 / 1440
- low
- 240 / 480 / 2880
Service desk
Frontline and specialist teams
Workload-aware assignment
Map to your own eligible team members and leaders.
Purpose-built request forms
- Affected service
- Asset reference
- Business impact
Illustrative starting points, not industry standards or guarantees. Confirm staffing, business hours and each client agreement before activating.